1. GENERAL TERMS

Welcome at kreitto.gr. Please read the terms and conditions that penetrate our website. By visiting, browsing our website and using any of its features you agree with the following terms and conditions, by which you are bound.

Kreitto.gr website suggests the online presence of EMMANOUELA MATHIOUDAKI & SIA E.E, with the distinctive title “Ta Kreitto” (VAT GR800735737, Responsible Tax Authority of Kallithea). Our firm is seated at 15, Ionias Str., Nea Smyrni. Our firm is making all possible efforts to provide the best service to its clients, either via web or at its physical store, found at 130 Adrianou Str., Plaka, Athens.

 

  1. INTELLECTUAL PROPERTY RIGHTS

kreitto.gr website may only be used by you for private reasons. Its content (logos, marks, signs, texts, graphics, images, photos and software) suggest property of kreitto.gr and are protected by the Greek and International Law. The same applies to the design and layout of the website. Any copy, analog/digital inscription and mechanical reproduction, distribution, transfer, downloading (of photos, texts, logos, etc), processing, resale, creation of work production of misleading of public regarding the true purpose of the website is strictly forbidden. Any reproduction, reissue, uploading, announcement, hearsay, transmission, or any other use of the content in any way or mean for commercial or other purposes is allowed only after previous written permission of the firm or any other legal beneficiary of the above intellectual rights.

 

  1. PRIVACY POLICY

By using this website, you guarantee that all data provided by you (name, mailing address, phone, email, etc) are accurate and you consent to its use exclusively and only of the following reasons:

– Website’s operations.

-Execution of orders and a transaction through our website.

-Information about promotional activities on our products and services.

-Newsletters mailing

-Improvement of our services.

 

In order to put an order, the following information is needed:

– Full Name

 Mailing address where products will be shipped

Phone number (mobile or home/work)

Email

In case of settlement via credit card, the following information is also needed:

-Card number

-Kind of credit card

-Card expiry date

-CVV

Our company processes collected data under the National and European Law in order to fulfill the given order. We will NOT reveal, publish or sell to third parties your data unless we are obliged by the law. Customer has full access to its data upon request.

You can unsubscribe from our data lists at any time by sending us an e-mail at info@kreitto.gr

4. ORDERS

In our website you can make your shopping easy and with maximum safety. By ordering (and after the payment has cleared) you will get an e-mail with all necessary information for delivering. In case the product cannot be send immediately (e.g. if a ring needs to be resized) you will be notified for delivering time with an other e-mail as long as for the tracking number.

All orders are delivered with the following ways:

Through Hellenic Post Office as registered letter with tracking number (both Greece and Internationally)

By courier (for Greece only)

Through DHL (internationally only) with tracking number

In any case the information you provided (full name, postal address, phone number and e-mail) must be accurate so there will be no delays or other issues

In case you are in Athens you can pick up your order at our store in Plaka, 130 Adrianou str.

Our company reserves the right not to accept any order for any reason or deny to execute an order at any time.

All prices are in Euro include applicable VAT. We try our best to establish accurate descriptions and prices in our products we cannot exclude the possibility of typographical or technical errors regarding the prices and the descriptions of products.

All prices do not include transport expenses which vary from case to case. Our company reserves the right to adjust prices without any prior notice, when and if it finds it necessary. The customer by the time that place an order (final stage) gets the price at the time of the transaction (even if the price later alters).

All international customers are responsible for currency equivalent as well as for any custom taxes.

5. PAYMENT METHODS

For your convenience the payment methods available in our website are:

Credit or Debit card

Wire transfer to our bank account which held in ALPHA BANK. Please be kind enough to send us the receipt with your full name and the number of your order at info@kreitto.gr

ALPHA BANK IBAN No GR53 0140 1310 1310 0200 2012 469 BIC: CRBAGRAA
Paypal. With a few easy steps you can make the payment. PayPal guarantees the safety of the transaction and never give is your financial data. The only data we get from PayPal is communication data and shipping address in order to fulfill your order.  

6. SAFETY OF TRANSACTIONS

Our website uses SSL protocols for secure transactions.

Through the process of payment by Credit card all data are protected with encryption and kept in the secure systems of our bank. All data are kept encrypted and do not released to any person.

7. SHIPPING

All orders are executed within 1-2 days when and if the item is available and there is no need of any modification (e.g. ring sizing) and after the payment has cleared. Since all our jewellery are handmade it might take more than a day or two. You will be notified upon production and shipping with an e-mail.

We take all necessary precautions so that your jewelry arrives safe and intact.

In case you need special packaging please be kind enough to notify us in time and BEFORE the shipping. If your item is for a gift and you don’t want the receipt to be in the package please notify us and provide with alternative address to send the receipt.

Shipping cost (for Greece) is 5 euro through Hellenic Post Office as registered with tracking number.

Shipping cost for European Union is 10 euro through Hellenic Post Office as registered with tracking number.

Shipping cost for USA and Canada is 15 euro through Hellenic Post Office as registered with tracking number.

Shipping cost (internationally) through DHL (depend on the zone) is from 18 up to 35 euro. In extremely far distances the cost might be higher.

The days of delivery of your order (in general) is as follows:

Greece 1-3 days (major cities and popular destinations)

Greece (small island and non popular destinations) 3-6 days

Europe 3-6 days

U.S.A. – Canada 4-12 days

Rest of the world 6-25 days

8. SHIPPING DELAYS

Your order might be delayed for the following reasons:

  1. In case of extreme weather conditions or strikes on local shipping distribution systems or any other kind of force majeure that might affect all shippings.
  2. In case your data are not accurate or false. In that case please contact us.

9. RETURNS – EXCHANGES – REPLACEMENT OF A PRODUCT

In case you wish to return a product you have to notify us within 14 days by sending us an e-mail at shop@kreitto.gr letting us know the reason. In this mail you have to write the reason for returning the product, your full name, your phone number, your e-mail and the number of your order. We will contact you to manage your request.

The returning cost, in any case, is upon the customer. In case you want a refund that will happen in 30 days since the returning of the product, if it is in perfect condition and accompanied with the original receipt.

There is no withdrawal right for products that:

  1. Have been made exclusively for you
  2. For products or services that meet your specifications (e.g. engraving)
  3. Products on offer

Custom orders are NOT returnable unless you have received wrong product.

10. WHOLESALE

All prices are retail prices. In case you are interested on wholesale you can contact us at info@kreitto.gr for further details.

11. NOTIFICATION

In our website we try to give you the best representation of our products. Nonetheless, we want to inform you that dissimilarities between the photo and the actual product is possible. This might be due to limitations of photographic pictures, computer screen resolution etc.

In addition since all our products are handmade the item in the photo may vary slightly in form, from the item received, due to the differences of the raw material as well as the process itself.

12. COOKIES

Cookies is a file of information, which is saved in your computer through the browser you are using. We, in our website we use coolies to identify you when returning in our page so we have a better knowledge on how often you visit our website in order to serve you better in the future.

Cookies are designed to help you in your purchases and no third party has access to your personal data. Most browsers have been adjusted to accept cookies. If you may choose to deny acceptance of cookies, you can still use our website and make your purchase.

13. CHANGES OF TERMS OF USE

We maintain the right to revise and alter the terms of use of our website when we find it necessary.

14. APPLICABLE LAW

The terms herein and the purchase agreement through our website are governed by and construed in accordance with Greek law following European law. Any dispute that may arise or is related to these terms will be subject to the jurisdiction of the Courts of Athens.