In case you wish to return a product you have to notify us within 14 days by sending us an e-mail at shop@kreitto.gr letting us know the reason. In this mail you have to write the reason for returning the product, your full name, your phone number, your e-mail and the number of your order. We will contact you to manage your request.

For returning an item the premises are:

  1. The product must not be used in any way
  2. The return should happen within 14 days
  3. The product should be accompanied with the original receipt
  4. The product must be in excellent condition intact with no damages

The returning cost, in any case, is upon the customer. In case you want a refund that will happen in 30 days since the returning of the product, if it is in perfect condition and accompanied with the original receipt.

There is no withdrawal right for products that:

  1. Have been made exclusively for you
  2. For products or services that meet your specifications (e.g. engraving)
  3. Products on offer

Custom orders are NOT returnable unless you have received wrong product.

Refunds are available on a case by case basis. Please contact us at info@kreitto.gr for more information on returning an item.

It is our policy to keep every customer happy.